Who we are
We are Curtis Developments Ltd which includes, Curtis Cars, Coleraine and Ballymena. Our registered office is at 7a Somerset Road, Coleraine, Co Londonderry, BT51 3LL.
This privacy policy sets out the basis on which we process any personal data we collect from you, or that you or other third parties provide to us.
Curtis Developments Ltd are registered with the ICO as a data controller for the purposes of the Data Protection Act 2018 and the UK General Data Protection Regulation.
Information we collect about you
When you interact with us, we will process personal information about you. The nature of the personal data we process depends on the nature of our relationship with you, for example if you are a customer, a supplier or are simply visiting our website or submitting an enquiry to us. Personal data we process will include:
Information we receive about you
How we use your personal information
We use information held about you in the following ways:
What legal basis do we rely on to process your information?
Data protection law sets out a number of conditions which organisations can rely on in order to lawfully handle personal information. The conditions we rely on are as follows:
Legitimate interests
The law permits us to handle your personal information where necessary in our legitimate interests provided that this isn’t outweighed by your interests. Many of the purposes described above for which we handle your personal information fall into this category as they are essential activities which enable us to run our business effectively. For example, enabling us to use third party service providers, to monitor, review and improve the services we provide to you. We also rely on legitimate interests to remind you about service and MOT due dates and when you request a test drive of one of our vehicles.
We may, if necessary, also use your information to defend our legal rights or to obtain legal advice and to manage any complaint that you might have. We ensure that your rights and interests are protected when we do this.
Recognised legitimate interests
We may process certain personal data on the basis of recognised legitimate interests. These interests might include preventing or investigating crime, responding to an emergency situation, safeguarding vulnerable people or sharing personal information with another organisation so that they may fulfil their public task or official function.
Consent
We are permitted to use your personal data when you give us your consent. We will only use your personal data to contact you for direct marketing purposes if you give us your consent to do so.
Performance of a contract
Where we have made contractual commitments to you or you have made the same to us. For example, when you have entered into a contract to purchase a vehicle from us or to obtain finance for the purchase of a vehicle.
Required by law
We will, if required by law, disclose your personal information for example in response to a court order. We will disclose your personal information if requested by a law enforcement agency or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, non-compliance with our terms and conditions, or as otherwise permitted or required by law and consistent with legal requirements.
Marketing Communications
If you agree, we will send you marketing communications via your preferred method of contact to keep you updated with news, offers and promotions that we think may be of interest to you. You can opt out from receiving marketing communications at any time by clicking the ‘unsubscribe’ link in these emails or alternatively, contacting us directly at Richard Tannahill, Curtis Toyota Ballymena, Unit 16, Pennybridge Industrial Estate, Ballymena, BT42 3HB or via telephone: 028 2566 5555.
Please note that, even if you choose not to receive marketing communications, we will continue to use your personal information to provide you with important service communications. These communications relate to purchases or vehicle support services as we have a legitimate interest and/or contractual obligation to provide you with this information.
Disclosure of your information
To manage our business effectively, and to provide the services we offer to you, we may need to share your personal information with third parties. We will always limit the personal information we share with third parties to that which is necessary to enable them to perform their services or function.
We will ensure that before we share your personal information with a service provider, we have entered into a contract with the service provider which requires them to keep your information secure and to only use it for the purposes we permit.
The types of third parties that we may share your personal information with include:
We will not disclose your personal information to third parties to enable them to contact you for marketing purposes unless we have your consent to do so.
Cookies
A cookie is a small file which is placed on your device when you visit a website. Cookies are not programs and cannot harm your computer. You can choose to accept or decline cookies from our website.
We use cookies to enhance your experience on our website and to help us analyse data about how visitors are using our website. This helps us to improve our site for our customers.
We may set certain cookies without requesting your consent, including cookies used solely for statistical analysis, service improvement, or functionality enhancement. You may still disable these cookies through your browser settings.
For detailed information on the cookies we use and the purposes for which we use them please read our Cookie Policy.
Analytics
Our website uses Google Analytics tracking technology to help us analyse user behaviour. By using the website, you consent to your information being collected via Google Analytics.
The information about your visit collected by Google Analytics is usually transferred to a Google server in the USA and saved there. Google will use the information to evaluate your use of the application and to compile reports about your activities within this application. You can find more information about what data can be collected via Google Analytics at Google Analytics Support.
Social Media
Please note that if you choose to post comments on this website or via our social media accounts we cannot accept responsibility for the use or misuse of such data by other individuals who have access to such posts.
We also employ technology to help us identify when you might have encountered us through social media or to send you targeted marketing messages relating to our products.
For how long do we retain your personal data?
Unless required to do so by law (e.g. for the purposes of preventing fraud or tax evasion), we do not retain personal data for longer than is necessary for the purposes for which we originally collected it. Generally, most customer data is retained for a period of 7 years.
We regularly review the personal data we hold and delete anything we no longer need. Information that does not need to be accessed regularly, but which still needs to be retained, is safely archived.
Where we store your personal data
We do not routinely transfer your personal data outside of the UK or European Economic Area (“EEA”). However, data may be transferred outside the EEA by one of our suppliers where appropriate safeguards are in place.
If we do send personal information overseas, we will ensure appropriate safeguards are in place in accordance with UK data protection laws.
Please note that sending information over the internet is not completely secure and we cannot guarantee the security of your data while it is in transit. Any data you send is at your own risk. Please do not send sensitive personal data over the internet.
Your rights
You have a number of rights with respect to your personal information. If you would like to exercise these rights or would like more information, please contact Richard Tannahill, our Group Data Protection Officer at Curtis Toyota Ballymena, Unit 16, Pennybridge Industrial Estate, Ballymena, BT42 3HB or via telephone: 028 2566 5555.
Please be aware that some of these rights only apply in limited circumstances and therefore we may not always be required to comply.
Complaints
You are important to us and so is protecting your personal information. We take any complaints we receive very seriously.
You may submit a complaint by:
We will acknowledge receipt of your complaint within 30 days and provide a written response following investigation.
If you remain dissatisfied, you have the right to complain to the UK’s data protection authority, the Information Commissioner’s Office (ICO) at www.ico.org.uk.
Links to other websites
Our website may contain links to other websites of interest. If you follow a link to any of these websites, please note that we do not accept responsibility or liability for these sites.
You should exercise caution and review the privacy policy applicable to the website in question.
Changes to our privacy policy
We keep our privacy policy under regular review to ensure that it properly reflects our use of personal information.
Any changes we make in the future will be posted on this page and, where appropriate, notified to you by e-mail. This privacy policy was last updated on 28 April 2026.
We are Curtis Developments Ltd which includes, Curtis Cars, Coleraine and Ballymena. Our registered office is at 7a Somerset Road, Coleraine, Co Londonderry, BT51 3LL.
This privacy policy sets out the basis on which we process any personal data we collect from you, or that you or other third parties provide to us.
Curtis Developments Ltd are registered with the ICO as a data controller for the purposes of the Data Protection Act 2018 and the UK General Data Protection Regulation.
Information we collect about you
When you interact with us, we will process personal information about you. The nature of the personal data we process depends on the nature of our relationship with you, for example if you are a customer, a supplier or are simply visiting our website or submitting an enquiry to us. Personal data we process will include:
- Your name and title
- Your contact information such as email address, phone number, home address and postcode
- Where provided, information relating to your identity such as your National Insurance Number and/or driving licence details
- A record of your preferred contact method
- Information relating to your vehicle that you may provide when you make an appointment for a vehicle service or MOT
- Demographic data when making finance applications – such as date of birth, employment details, address history, salary information, number of dependents
- Records of any interactions we have with you for example when you request a brochure, make an enquiry, request a test drive or purchase a product or service from us
- Information you provide in response to any surveys, competitions or promotions we might carry out from time to time
- Financial and credit card information when making a purchase or processing options with finance providers
- Testimonials you may provide about our service or information you may provide when you participate in discussion boards or other social media functions on our site
- CCTV footage, when you visit our premises
- Information collected through cookies on our website
- Technical information from your device to enable it to interact with our system including the Internet Protocol (IP) address used to connect your computer to the Internet
- Information about your visits to our website including page response time, pages visited and methods of browsing
Information we receive about you
- We receive personal information about customers from our manufacturer Toyota. This information may relate to customer enquiries, bookings, vehicle recalls and repairs, and customer complaints.
- We may also receive customer information from other organisations such as finance companies, the DVLA, vehicle retailers, breakdown companies (e.g. AA, RAC) and online repair booking company platforms.
How we use your personal information
We use information held about you in the following ways:
- To manage our relationship with you
- To carry out our obligations arising from any contracts entered into between you and us when you place an order, purchase or book an appointment for a vehicle or for any parts, goods or any other products or services
- Responding to enquiries from you
- To book any test drive, manage and respond to any requests you make to us
- To respond to any speeding fines or penalty charge notices received relating to the period when you used our demonstrator vehicle
- For internal record keeping and administration
- To process payments, and if necessary, to recover any debt owed to us
- To help us detect and prevent fraud and money laundering
- To monitor, assess and improve the level of customer service we provide and the services we offer
- To conduct customer satisfaction surveys on our behalf and on behalf of Toyota
- For market research and analytical purposes
- To assist with the prevention and detection of crime
- To process and resolve customer complaints
- To comply with legal obligations and to exercise or defend our legal rights
- Where you have given your consent, we will process personal data to send you marketing communications including promotional offers and events
- For health and safety purposes
- To contact you about safety or quality issues relating to your vehicle
- For training and monitoring purposes (our landline phone calls are recorded for this purpose)
- To remind you about important dates including service or MOT deadlines, specific vehicle notices including safety recalls and finance end dates
- Telematics data may be accessed and processed to locate lost or stolen demonstrator vehicles or to comply with requests from law enforcement agencies
- To notify you about changes to our business or our services
- To understand the effectiveness of our advertising and to make recommendations to you about goods or services that may be of interest to you
- To monitor the number of visitors to the website, the general geographic location of visitors and engagement levels for business intelligence purposes
- To administer and improve our website and to ensure that content from our site is presented in the most effective manner for you and for your device
What legal basis do we rely on to process your information?
Data protection law sets out a number of conditions which organisations can rely on in order to lawfully handle personal information. The conditions we rely on are as follows:
Legitimate interests
The law permits us to handle your personal information where necessary in our legitimate interests provided that this isn’t outweighed by your interests. Many of the purposes described above for which we handle your personal information fall into this category as they are essential activities which enable us to run our business effectively. For example, enabling us to use third party service providers, to monitor, review and improve the services we provide to you. We also rely on legitimate interests to remind you about service and MOT due dates and when you request a test drive of one of our vehicles.
We may, if necessary, also use your information to defend our legal rights or to obtain legal advice and to manage any complaint that you might have. We ensure that your rights and interests are protected when we do this.
Recognised legitimate interests
We may process certain personal data on the basis of recognised legitimate interests. These interests might include preventing or investigating crime, responding to an emergency situation, safeguarding vulnerable people or sharing personal information with another organisation so that they may fulfil their public task or official function.
Consent
We are permitted to use your personal data when you give us your consent. We will only use your personal data to contact you for direct marketing purposes if you give us your consent to do so.
Performance of a contract
Where we have made contractual commitments to you or you have made the same to us. For example, when you have entered into a contract to purchase a vehicle from us or to obtain finance for the purchase of a vehicle.
Required by law
We will, if required by law, disclose your personal information for example in response to a court order. We will disclose your personal information if requested by a law enforcement agency or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, non-compliance with our terms and conditions, or as otherwise permitted or required by law and consistent with legal requirements.
Marketing Communications
If you agree, we will send you marketing communications via your preferred method of contact to keep you updated with news, offers and promotions that we think may be of interest to you. You can opt out from receiving marketing communications at any time by clicking the ‘unsubscribe’ link in these emails or alternatively, contacting us directly at Richard Tannahill, Curtis Toyota Ballymena, Unit 16, Pennybridge Industrial Estate, Ballymena, BT42 3HB or via telephone: 028 2566 5555.
Please note that, even if you choose not to receive marketing communications, we will continue to use your personal information to provide you with important service communications. These communications relate to purchases or vehicle support services as we have a legitimate interest and/or contractual obligation to provide you with this information.
Disclosure of your information
To manage our business effectively, and to provide the services we offer to you, we may need to share your personal information with third parties. We will always limit the personal information we share with third parties to that which is necessary to enable them to perform their services or function.
We will ensure that before we share your personal information with a service provider, we have entered into a contract with the service provider which requires them to keep your information secure and to only use it for the purposes we permit.
The types of third parties that we may share your personal information with include:
- Service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. Such service providers include Blue Cubes, who help power our website
- Toyota whose Privacy Policy can be found here
- Credit reference agencies for the purpose of assessing your credit score
- Finance brokers and lenders for the purpose of providing requested finance
- Legal and other professional advisors who support our business
- Insurers
- IT service providers who help us manage our IT infrastructure
- Analytics and search engine providers that assist us in the improvement and optimisation of our site
- Where required by law, we will share your personal information with the police and other law enforcement agencies
- We may also share your information with private parking companies and relevant local councils in order to reassign any charges that have arisen whilst you were in possession of one of our vehicles
- If we sell, transfer or buy any business or assets, we will disclose your personal data to the prospective seller or buyer of such business or assets
We will not disclose your personal information to third parties to enable them to contact you for marketing purposes unless we have your consent to do so.
Cookies
A cookie is a small file which is placed on your device when you visit a website. Cookies are not programs and cannot harm your computer. You can choose to accept or decline cookies from our website.
We use cookies to enhance your experience on our website and to help us analyse data about how visitors are using our website. This helps us to improve our site for our customers.
We may set certain cookies without requesting your consent, including cookies used solely for statistical analysis, service improvement, or functionality enhancement. You may still disable these cookies through your browser settings.
For detailed information on the cookies we use and the purposes for which we use them please read our Cookie Policy.
Analytics
Our website uses Google Analytics tracking technology to help us analyse user behaviour. By using the website, you consent to your information being collected via Google Analytics.
The information about your visit collected by Google Analytics is usually transferred to a Google server in the USA and saved there. Google will use the information to evaluate your use of the application and to compile reports about your activities within this application. You can find more information about what data can be collected via Google Analytics at Google Analytics Support.
Social Media
Please note that if you choose to post comments on this website or via our social media accounts we cannot accept responsibility for the use or misuse of such data by other individuals who have access to such posts.
We also employ technology to help us identify when you might have encountered us through social media or to send you targeted marketing messages relating to our products.
For how long do we retain your personal data?
Unless required to do so by law (e.g. for the purposes of preventing fraud or tax evasion), we do not retain personal data for longer than is necessary for the purposes for which we originally collected it. Generally, most customer data is retained for a period of 7 years.
We regularly review the personal data we hold and delete anything we no longer need. Information that does not need to be accessed regularly, but which still needs to be retained, is safely archived.
Where we store your personal data
We do not routinely transfer your personal data outside of the UK or European Economic Area (“EEA”). However, data may be transferred outside the EEA by one of our suppliers where appropriate safeguards are in place.
If we do send personal information overseas, we will ensure appropriate safeguards are in place in accordance with UK data protection laws.
Please note that sending information over the internet is not completely secure and we cannot guarantee the security of your data while it is in transit. Any data you send is at your own risk. Please do not send sensitive personal data over the internet.
Your rights
You have a number of rights with respect to your personal information. If you would like to exercise these rights or would like more information, please contact Richard Tannahill, our Group Data Protection Officer at Curtis Toyota Ballymena, Unit 16, Pennybridge Industrial Estate, Ballymena, BT42 3HB or via telephone: 028 2566 5555.
- The right to access information we hold about you and receive a copy of it
- The right to ask us not to process your personal data for marketing purposes
- The right to request erasure of your personal data
- The right to ask us to correct inaccurate or incomplete information
- The right to transfer your personal data to you or another party
- The right not to be subject to a decision based solely on automated processing, including profiling
Please be aware that some of these rights only apply in limited circumstances and therefore we may not always be required to comply.
Complaints
You are important to us and so is protecting your personal information. We take any complaints we receive very seriously.
You may submit a complaint by:
- Post: Richard Tannahill, Curtis Toyota Ballymena, Unit 16, Pennybridge Industrial Estate, Ballymena, BT42 3HB
- Telephone: 028 2566 5555
- Email: richard.tannahill@curtiscars.co.uk
We will acknowledge receipt of your complaint within 30 days and provide a written response following investigation.
If you remain dissatisfied, you have the right to complain to the UK’s data protection authority, the Information Commissioner’s Office (ICO) at www.ico.org.uk.
Links to other websites
Our website may contain links to other websites of interest. If you follow a link to any of these websites, please note that we do not accept responsibility or liability for these sites.
You should exercise caution and review the privacy policy applicable to the website in question.
Changes to our privacy policy
We keep our privacy policy under regular review to ensure that it properly reflects our use of personal information.
Any changes we make in the future will be posted on this page and, where appropriate, notified to you by e-mail. This privacy policy was last updated on 28 April 2026.