There is nothing quite like ordering a brand new car. The excitement is real, but so is the waiting, and one of the most common questions we hear is a simple one: where is my car right now?
The good news is that you do not have to keep phoning us to find out (though we are always happy to hear from you). With the My Toyota app, you can follow your order from the comfort of your sofa, whether you are enjoying a quiet Twelfth at home or away for a few days over the holidays.
What Is the My Toyota App?
The My Toyota app is Toyota's free app for owners and new car buyers. Alongside handy features for looking after your car once it arrives, it lets you follow the latest status of your newly ordered vehicle and keep up to date on its delivery to us here at Curtis Toyota Ballymena.
It is available to download free on both Apple and Android devices.
Getting Set Up
Getting started only takes a few minutes:
- Download the My Toyota app from the App Store or Google Play
- Create a My Toyota account, or sign in if you already have one
- Add your new car order to your account
In some cases your order will appear automatically, and in others we may need to link it to your account for you. If your order is not showing, just get in touch and we will sort it out.
What Can You See?
Once your order is linked, the app keeps you in the loop as your car moves through each stage on its way to you. Broadly, that journey looks like this:
Order confirmed: your order is placed and in the system
In production: your car is being built
In transit: your car is on its way, often travelling by sea and road
Arrived at your retailer: your car has reached us at Curtis
Ready for collection: the exciting bit, time to come and get it
Once your car has been built, you will usually also be able to see its vehicle identification number (VIN), which is handy for arranging things like insurance ahead of collection.
A Note on Delivery Dates
It helps to think of any delivery date in the app as a guide rather than a fixed promise. New cars travel a long way to reach Northern Ireland, and estimated dates can move a little as things like shipping and transport are confirmed. As your car gets closer, the picture tends to become clearer and more accurate.
If you ever want a plain English update, our team can always check the latest position for you.
Why It Is Worth Using
- The app puts the answers at your fingertips, so you can:
- Check your order any time, day or night
- Feel more in control during the wait
- Plan ahead for insurance, part exchange and collection day
Need a Hand?
If you have ordered a new Toyota with us and would like help getting the app set up or your order linked, we are only too happy to help.
Give the team a call on 028 2566 5555 or pop in to see us at Curtis Toyota Ballymena. In the meantime, enjoy the holidays, and happy tracking.
https://www.toyota.co.uk/owners/connectivity/my-toyota-app